Meet the people behind your implementation.
Vancouver CRM consultants since 2001
Business understanding and technical delivery, together, from Vancouver, for clients across Canada and the United States. Canadian-owned and operated, with delivery run from here; the principals who shape the solution with your team stay involved through implementation, and have since 2001.
Updated
Principals, not account managers
The people in the discovery call are the people on the build. They set priorities with your team, shape the solution, and stay involved through implementation.
Illustrative — who is in the room and what they produce together, not a project.
Diana Llorente
Founder & Managing DirectorDiana founded Kewl Consulting in 2001, after a stint as a VP of Marketing where putting the customer data in one place changed what her team could sell against. That is still the thesis: most companies are not short of effort, they are short of a system that holds the effort together.
She runs the firm and sits in the discovery calls. Her work is deciding what a client should actually change first — which is usually fewer things than they arrived expecting.
Garett Llorente
Director of SolutionsGarett has spent close to two decades in the field, across enough industries that he recognizes most CRM failures before the demo is over. He works backwards from what the business is measured on to the system change that moves it, and says plainly when the answer is smaller than the budget.
He is usually the principal on the first call, and stays on the engagement through delivery.
The proof is in who stays
Kewl’s intimate knowledge of our customized CRM system was integral in keeping the system reliable and stable for many years. This stability enabled our team to focus on providing critical and timely service to medically fragile citizens. It has been a pleasure to work with the Kewl team over the last 20+ years.
Customer Service & Sales ManagerPublic sector
Four eras, one hard part
Foundations and growth
A decade of pipeline implementations for mid-sized enterprises — getting customer data out of spreadsheets and shared inboxes and into one system the sales team would actually use.
Full-stack expansion
Added custom development and telephony integration, and started rebuilding clients’ processes inside the CRM instead of around it. Listed the Outlook Connector on the Creatio Marketplace in 2020 — our first product.
Two decades in
The Outlook Connector became the product it still is — built because the same integration kept coming up in client work — and the practice grew past the point where any one system was the default answer.
The agentic CRM era
Moving clients from recording work to sharing it: processes where people and automation each take the steps they are suited to, with the people deciding which. The technology changed again in 2026; the question of who owns the outcome did not.
Ideas arrive with the proposal, not with the invoice
Kewl Consulting has been instrumental in defining, implementing and managing my technology road map. They do their homework thoroughly so their recommendations are always well thought out, on point, with positive impact in areas that matter to me. I have come to rely on Kewl as an integral part of my growth strategy and technology plan.
PresidentCommercial vehicle Doing business with Kewl Consulting is not just a commercial transaction. Kewl is as focused on — and as desirous of — our success as we are. Kewl includes technological information in the proposal that gives the client new ideas to help realize their vision — even before the clock starts running.
The principal on your first conversation is the principal on your build
Tell us what needs to work better, and the person who answers is the person who will still be there at go-live.