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Tell us what needs to work better.

What process, system or customer experience are you trying to improve? Bring your goals, your current tools and your biggest constraints, and we will say where we would start.

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+1 (604) 261‑3188Canada and the United States

Monday to Friday, 8:00–17:00 Pacific (closed on BC statutory holidays)

marketing@kewlconsulting.comWe reply by the end of the next business day, Pacific time (privacy requests: within 30 days).
318 – 8623 Granville Street, Vancouver, BC V6P 5A2Mailing address — no visitor access

A senior team member replies by the end of the next business day, Pacific time. If you’re on a deadline, say so in the message and we’ll prioritize it.

  1. A senior team member replies by the end of the next business day, Pacific timefrom a Kewl Consulting address, not a sales development rep
  2. A 30-minute call, at no costwhat the work looks like today, what we would look at first, and what we would leave alone
  3. A straight answerincluding when the answer is smaller than you expected, or is not us

Updated

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This tells us who should answer it.

The more specific this is, the more useful the first reply.

Your answer tells us which channels work.

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A spec, an error log, a screenshot, your current process doc — wherever it already lives. We don’t take file uploads.

We use what you send, plus the pages you visited here, the site that sent you and any campaign tags, to reply and to record the conversation in our CRM. How we handle it.

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What happens next

A principal consultant, for about thirty minutes, at no cost. We ask what the work looks like today, who does it, and where it slows down — then say what we would look at first, what we would leave alone, and roughly what fixing it is worth. You leave with that answer whether or not you engage us. There is no qualification script and no handover to a salesperson.

This is not the Implementation Assessment. That is a separate, paid engagement — two weeks, fixed price — that maps the process properly, establishes a baseline and produces the roadmap. The conversation is how you find out whether the assessment is worth buying. Nobody has ever been billed for it.

Nothing formal. It helps if you can name one workflow that costs more than it should, say roughly how many people touch it, and know which CRM you are on today. If you already have a Creatio instance, the version and whether it is cloud or on-site saves a round trip. Requirements documents are welcome but never necessary.

For a project or a product, a senior team member, by the end of the next business day: not a sales development rep. For support, the delivery team answers; for a privacy request, our Privacy Officer. If your inquiry arrives with enough detail to answer directly, the reply is the answer rather than a request for a meeting.