Standing in front of a convenience store cash machine, you may never have thought about where the money actually comes from, but someone has to notice when the funds run low; signal a delivery to top it up, and send in a repair crew if it malfunctions. That’s what FCTI does. A Nation-wide ATM provider in the United States, their mission is to make funds available at a moment’s notice to their clients’ customers. An alternative to the banks, FCTI has 20 years’ experience of high-quality client service at competitive rates.

Employing fewer than 100 people, FCTI is highly competitive in the fintech arena — i.e. that synthesis of finance and technology which aims to transform the industry in which it operates. Using technology, FCTI’s objective is to increase efficiency, reduce transaction costs, simplify processes, and widen the market for their services — rapidly leading the way into the future.

FCTI’s operations encompass many elements that must function together smoothly. Previous to implementing the Creatio technology, these fragmented business processes required many hand-offs. To enable growth, the company needed to automate, centralize and leverage the new platform. They were seeking an effective tool that would enable them to make improvements, and facilitate decision-making for future developments.

FCTI chose the Creatio platform — then bpm’online — because it enabled them to integrate the processes and automate the systems their analysis had identified as being key to accelerate their growth, at a price that was right for them.

At that point, however, FCTI’s internal IT department was already stretched across a wide variety of company projects for which they had sole responsibility. External assistance was determined to be the most impactful way to move forward efficiently; enter Kewl Consulting.