Business Success Maps
You have a vision and a mission statement. Perhaps you have even done a SWOT on your business. As you listen to your employee’s talk about your company though, are they all consistently saying the same thing? Do they truly understand the core values and strengths you promote to customers?
A Business Success Map is a one-page visual representation of who you are and why you do what you do that every employee can draw on in their role for your company.
“The most successful companies continually experiment with innovations that make life better for customers.”
A common mistake companies make is expecting technology to create the customer experience, as opposed to anticipating customer needs and defining leadership strategies that ensure that a great customer experience happens by leveraging technology.
Similar to a Business Plan, a Customer Strategy is essential to determining what matters most to each of your customer segments and what emotional responses have impact across all touch points in your organization.
Is your technology tool set really making a difference for your “A” players to drive consistent results for your company and its customers? Is it optimized to increase the effectiveness in the areas that really matter?
Kewl’s take on Software Assessments is that the process is more involved than simply interviewing employees and the outcome should be more encompassing than a checklist of features. Knowing what to look for and how to look for it is what we excel at.
“We wanted someone who knows what they’re doing, comes in, asks the right questions, and gets us where we need to go. That’s Kewl Consulting.”
P. Thornton, Knelson Concentrators
The importance of business processes is to visually grasp where improvements can be made and to systematize every touch point for maximum effectiveness consistently throughout the organization.
Enable salespeople to sell, service people to support and administrative people to administrate — and technology to look after everything else.
+1 604 261 3188
Kewl Consulting CANADA
318 - 8623 Granville Street
Vancouver, BC, Canada V6P 5A2
+1 360 318 7797
Kewl Consulting USA
4618 Elmwood Drive
Blaine, WA 98230